AM
Angie M
1 reviews | Active since Jan 2026
13 Jan 2026, 08:31
Poor service from Vox Telecom
More than a week ago I opted for a fibre to home line. I was told that it will be done within the week, as business was still quiet. Vox took so long to communicate with Octotel, that they only came to connect the line on the Thursday. Since Thursday, 08/01/2026 I have been profusely trying to contact them to enquire about the installation of my router. I have been sent from pillar to post and it is Tuesday, 13/01/2026 and still no connection. This has resulted in me having to spend money on data, which puts me in a very difficult financial position. I am extremely disappointed in the service received from Vox!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jan 2026, 08:57Good day, Angie
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Jan 2026, 08:57
Official
Good day, Angie
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Jan 2026, 10:23Good day, Angie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Vox
Vox Telecom's reply15 Jan 2026, 10:23
Official
Good day, Angie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Vox