1 reviews | Active since May 2021
POOR SERVICE FROM VOX TELECOM
Good day, I have been trying to sort out my account since January 2021 with no luck or anyone coming back to me. Since January a Wireless Mesh Extender was added onto my account, when i queried i was notified that it was delivered to my house on the 25th of January 2021. Which is not the case, I have been getting suspension letters on a monthly basis and my service was suspended for 2 x days, after a lot of calls trying to resolve this issue the service was reinstated. I do not have time to sort this problem and it's the service providers responsibility to resolve the matter. If this is not resolve immediately then I will take my business else where, where I do not have this issue. This is absolute unacceptable. The service that I received from Amy Hughes are totally unacceptable, you can never get hold of her and she only rep**** once to my emails, this is UNACCEPTABLE.
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Finance Management team for assistance.
We will investigate your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Finance Management team for assistance.
We will investigate your complaint and provide feedback to you soonest.
Kind Regards,
Vox
This is now totally unacceptable! I got a notification that my service will be cancelled yesterday, when i took it up with Amy Hughs she confirm that only the incorrect Airties will be cancelled.
This morning i get another email stating that i will be liable for all penaulties, admin fees, interest and equipment charges due to early cancellation.
I have not requested my service to be cancelled.
Please sort out this immediately.
Regards
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This is now totally unacceptable! I got a notification that my service will be cancelled yesterday, when i took it up with Amy Hughs she confirm that only the incorrect Airties will be cancelled.
This morning i get another email stating that i will be liable for all penaulties, admin fees, interest and equipment charges due to early cancellation.
I have not requested my service to be cancelled.
Please sort out this immediately.
Regards
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Thank you for your patience while this matter was being investigated.
We have received confirmation that the hardware that was installed previously is the same hardware that has been billed on the account.
The Finance team has explained that the cancellation request received was actioned to avoid future billing of the services pending the outcome of the complaint. However, we have since re-instated the hardware billing.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received confirmation that the hardware that was installed previously is the same hardware that has been billed on the account.
The Finance team has explained that the cancellation request received was actioned to avoid future billing of the services pending the outcome of the complaint. However, we have since re-instated the hardware billing.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox