Poor service from Vox in Bloubergstrand area

I have been with vox for more than 4 years. A few years ago I upgraded my line to a 100m line. Vox promised that they will cancel the existing line, but I had to pay for both lines as they did not do that in time. I was also charged on my account for a broken router that they replaced and forgot the broken router at my house. I only noticed the charge after I disposed of the broken router.

Since my upgrade to the 100m line, I have sent numerous emails to their support team informing them when I do a speed test I do not come close to the potential. Their response each time is that they can't help that wifi has interference. I eventually paid to get a professional IT company out who immediately pointed out that the position where vox installed the router is the worst place with the worst reception for wifi. They moved my router to a better position in the house and I have had no issues since. I can't say that I have had a great customer experience at all. Vox will do well by training their staff better to identify and test the best position to install the box, not just the first place they find.