BD
Bernard D
1 reviews | Active since Jul 2022
20 Jul 2022, 12:06
Poor service from Vox and Vumatel
Ordered my fibre on the 8 July still not working on the 20th. Everytime I phone vox I get told my call will be escalated and an email sent to someone who will assist. Very dissappointing service and on top of it Vox sent me an invoice for something I dont have yet.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
20 Jul 2022, 12:49 Good day, Bernard D
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Jul 2022, 12:49
Official
Good day, Bernard D
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Jul 2022, 10:51Good day, Bernard D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Jul 2022, 10:51
Official
Good day, Bernard D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
BD
Bernard D's updateReviewer Update
27 Jul 2022, 16:40Good day, thanks for your reply my link was up and working. Now it is down and your support said 1 - 3 days to resolve. So I wait 2 weeks for my line and 3 days later its not working. Worst ISP i have dealt with.
BD
Bernard D's update27 Jul 2022, 16:40
Reviewer Update
Good day, thanks for your reply my link was up and working. Now it is down and your support said 1 - 3 days to resolve. So I wait 2 weeks for my line and 3 days later its not working. Worst ISP i have dealt with.
Vox Telecom's replyOfficial
27 Jul 2022, 17:19Good day, Bernard D
Thank you for your query.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your query.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply27 Jul 2022, 17:19
Official
Good day, Bernard D
Thank you for your query.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your query.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
BD
Bernard D's updateReviewer Update
28 Jul 2022, 10:38Thank you Vox my internet is back up appreciate your assistance.
It should really not be necessary for me to come here to get the required assistance or better level of service.
It should really not be necessary for me to come here to get the required assistance or better level of service.
BD
Bernard D's update28 Jul 2022, 10:38
Reviewer Update
Thank you Vox my internet is back up appreciate your assistance.
It should really not be necessary for me to come here to get the required assistance or better level of service.
It should really not be necessary for me to come here to get the required assistance or better level of service.