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lM
likhanyise M

1 reviews | Active since May 2022

04 Mar 2024, 20:25

Poor service from vox

My internet was cut off as of 1st of March 2024, and I followed and I was advised that my line was cancelled, no notification at all.

Vox is a huge let down and I have had bad experiences with them for the past few months now.

I would not recommend them to anyone

0
Replies (8)
Vox Telecom
Vox Telecom's reply04 Mar 2024, 21:03
Official
Good day, Likhanyise M
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply05 Mar 2024, 09:49
Official
Good day , Likhanyise M
 
Thank you for your patience while this matter was being investigated. 
 
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent 

Please advise on a alternative number ?

Regards
Vox
lM
likhanyise M's update05 Mar 2024, 20:44
Reviewer Update
So it’s day number 5 no internet service, a few phone calls that resulted in no outcome achieved.

Vox can you sort this out ASAP AND you better credit me for these days.
lM
likhanyise M's update07 Mar 2024, 06:31
Reviewer Update
Vox, my line is still down and now it’s been 7 days.


Vox Telecom
Vox Telecom's reply07 Mar 2024, 10:11
Official
Good day, Likhanyise M

The team is trying to get hold of you on both nominated numbers, please advise a convenient time for them to make contact ?

Regards
Vox
lM
likhanyise M's update13 Mar 2024, 06:27
Reviewer Update
Going for day 13 without any internet service …..

This is by far the worse service I have ever received from any business.


lM
likhanyise M's update19 Mar 2024, 06:04
Reviewer Update
19 days later no internet service, what is taking so long?

When will this be sorted out?
Vox Telecom
Vox Telecom's reply26 Mar 2024, 12:15
Official
Good day, likhanyise 

Thank you for your patience while the matter was being attended to. 
Kindly note that the necessary amendments have been made on the account. 
The updated Invoice and Statement has been sent via email. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox