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Tshali M

1 reviews | Active since Jan 2021

10 Nov 2022, 10:09

Poor Service from Vox

Kindly note that this is my 3rd day now without connectivity and Vox is not willing to resolve the issue, not even to willing to commit to the turn-around time. This is such a horrible service.

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Replies (3)
Vox Telecom
Vox Telecom's reply10 Nov 2022, 11:21
Official
 Good day,  Tshali M 

Thank you for the review

Your area is currently linked to a Network outage. 

Vox Update: FTTH East Rand - Alberton   
FNO: Vumatel GPON
Customers may experience problems with no connectivity.

Vumatel engineers are still on-site attending to repairs.
Fault is linked to multiple fibre break. 

 Vox ***
Vuma ticket: ISP-950893
Outage ticket: VOX***9 

Regards 
Vox 
TM
Tshali M's update10 Nov 2022, 11:28
Reviewer Update
So, the Network outage only affects Vox customers only. The guys who are using Vodacom and MWeb have been online since Monday. You are telling us the same story every day.
Vox Telecom
Vox Telecom's reply15 Nov 2022, 11:20
Official
Good day, Tshali M
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Vumatel restored the link.
  
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
  
 Kind Regards, 
Vox