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Laurie N

1 reviews | Active since May 2022

18 Oct 2022, 22:50

Poor service from Vox

Sitting for almost 24 hours without internet. Poor communication. No time frame to when the problem will be resolved.

0
Replies (3)
Vox Telecom
Vox Telecom's reply19 Oct 2022, 07:34
Official
Good day, Laurie V

Thank you for your review. 
Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply19 Oct 2022, 07:48
Official
Good day,  Laurie V 

 Fault is linked to a Fibre break. The Evotel engineers are attending to repairs currently.

Regards 
Vox
Vox Telecom
Vox Telecom's reply21 Oct 2022, 10:53
Official
Good day,  Laurie V
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox