Poor service Frogfoot and Vox telecom

We are living in a complex with 46 units all of our fibre lines has been down since Sat 1 April till today 7 April multiple calls, tickets, e mails etc were send and the one party blaming the next, without resolving the issue. This is the second outage in 2 weeks, obvious that they do not care at all about their clients. Very much doubt if anything will happen during the long weekend we are in......SO Frustrating there are other ISP's also involved