Poor Service fox

POOR, POOR, POOR ! ! 3 days later and I am still without Wifi - this after reporting on the morning of 7 December that we have a problem. We were given a reference number )over the phone but nothing else / no other communication. I once more phoned that evening and eventually received a reference/acknowledgement via a SMS. On the reporting the problem I was told that I would receive an call from the technical Dept. - as yet no one has called me. It has cost me a number of calls at my expense and as yet we have as yet not received any assistance in resolving the problem ! 72 hours OR as I gent told me 3 working days ... really to asddress a problem ? ? As a pensioner and having to pay R695per month and then receive such poor service is just not on ! As one gentlemen told me 27hours OR 3 working days to resolve a problem ... really ? ? WHY do I have to wait so long to resolve this issue ? So I assume that I can give 72Hours notice to suspend the service ? ?

Thank you to Richard who went to the trouble after hours on Friday evening to try and help me !