Poor service for sis how can you take the food out my kids mouth

Poor service sis on you how should I buy food for my family now your error cost me money. I called to asked how the debt order will work. You said only the mesh now I paid the line money R1199.00 and you go debt my account. I call you accounts all they say 20 days. Please will you bring us food wile we wait for your error to be fixe. No man poor service