Poor service for new customers

Item: Vox Telecom
Rating: 1
Author: Busisiwe K

If I could give them 1 star I would yoh, I am a new customer and they installed a faulty router and took it back and they never came back absolute mess of their service. I’ve enquired so many times and they keep redirecting me to their onsite team on a number that never gets answered. Get anything from Vox at your own risk ….. your money will go down the drain like mine

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

10 Sept 2026, 17:57

Good day, Busisiwe.

Thank you for your feedback.

Please note that an appointment has been scheduled for Mon, 14 Sep 2026, 09:30 - 10:00.

Our on-site team will contact you to confirm the appointment. Your reference for the escalation is VOX***0-T1-2.

Regards

Vox Telecom's reply10 Sept 2026, 17:57

Official

Busisiwe K's updateReviewer Update

10 Sept 2026, 17:59

But why does it take someone blasting you guys to get some action done ? So disappointing, a month later and now who must pay for the month that was wasted without delivery?

Busisiwe K's update10 Sept 2026, 17:59

Reviewer Update

But why does it take someone blasting you guys to get some action done ? So disappointing, a month later and now who must pay for the month that was wasted without delivery?

Vox Telecom's replyOfficial

18 Sept 2026, 13:25

Good day, Busisiwe.

Thank you for your patience whilst this matter was being investigated.
We received confirmation that the On-Site Support team investigated and assist with the resolution.

Kind Regards,
Vox

Vox Telecom's reply18 Sept 2026, 13:25

Official