mM
modireleng M
1 reviews | Active since Jun 2015
16 Apr 2022, 07:57
Poor Service| Fibre down 3 days
Terrible service from VOX my fibre is down for over three days and they are not even trying to be helpful. I was advised they may closed on Saturday, 16 April 20202 and my fibre could be restored on Tuesday. I have already spent money to buy data to cover their shortfalls for work while they expect a full payment from me every month. VOX doesnt value us as customers. I would them a 0 rating and advise the you change ship and if you planning to use VOX. Please stay away based on my experience
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
16 Apr 2022, 08:23Good day Modireleng , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
Vox Telecom's reply16 Apr 2022, 08:23
Official
Good day Modireleng , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
mM
modireleng M's updateReviewer Update
18 Apr 2022, 09:07I would appreciate a speedy resolution and have my fibre fixed asap. I still dont have confirmation and ETA.
mM
modireleng M's update18 Apr 2022, 09:07
Reviewer Update
I would appreciate a speedy resolution and have my fibre fixed asap. I still dont have confirmation and ETA.
Vox Telecom's replyOfficial
18 Apr 2022, 09:59Good day Modireleng ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply18 Apr 2022, 09:59
Official
Good day Modireleng ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Apr 2022, 15:29 Good day, Modireleng M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Link Africa restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Link Africa restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Apr 2022, 15:29
Official
Good day, Modireleng M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Link Africa restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Link Africa restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
mM
modireleng M's updateReviewer Update
22 Apr 2022, 07:28Good day, my fibre has been resolved and this would have been possible if it wasn't for one person, N Ganesh. He was very understanding and made sure that my issue was resolved.
mM
modireleng M's update22 Apr 2022, 07:28
Reviewer Update
Good day, my fibre has been resolved and this would have been possible if it wasn't for one person, N Ganesh. He was very understanding and made sure that my issue was resolved.
Vox Telecom's replyOfficial
22 Apr 2022, 10:15Good day, Modireleng M
Thank you for the positive feedback ,we also escalated the compliment to the Management team.
Regards
Vox
Thank you for the positive feedback ,we also escalated the compliment to the Management team.
Regards
Vox
Vox Telecom's reply22 Apr 2022, 10:15
Official
Good day, Modireleng M
Thank you for the positive feedback ,we also escalated the compliment to the Management team.
Regards
Vox
Thank you for the positive feedback ,we also escalated the compliment to the Management team.
Regards
Vox