***********, poor service

I am currently a frustrated client! My home LTE Wifi has not been working since the 18th January 2024. I have been sent from pillar to post by technicians including the manager (Graham-who's no longer available to talk to me when I request to speak to him) that there was a configuration issue with MTN and calls have been logged. The Technician came through on the 20th January 2024 and mentioned that there was nothing wrong with the router, it's SIM & he logged a call for it. The router came 4-5 days later, I was told to put it inside the router & wait for 24 hours & the router was still not working.I called and spoke to many Technicians but no one seemed to be able to assist me, the sad part is that I am expected to pay at the end of February and I haven't used the router for almost a month now & if I cancel it'll be deactivated on the 1st April 2024,meaning I'll be paying for something which is not working. On Top of everything I have been charged 2 additional amounts (R71.62 & R569.52) (I was told is for the sim & a Router-old router I've been using, didn't receive a new one but got charged for a new one ) for a total amount of R641.14. I even sent an email to the help desk on the 2nd February 2024 and no response till today. The accounts department seems to be careless as well, I was advised to copy Warren Johnson who seems to be non-existent. I requested a technician to check if there is any other service provider that I can be converted to and ask him to please check the network coverage however he couldn't check as he can't seem to locate my address (mind you, I'm not a new client) It seems like VOX is not prioritizing me as their client & I do not feel like a valuable client at VOX. Today marks the 20th day with no Wifi.