LL
Louis L
1 reviews | Active since Mar 2021
23 Dec 2022, 15:16
Poor service!
VOX***4: this is my reference. I have sent 3 emails to accounts and no answer! Poor service!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Dec 2022, 15:30Good day, Louis L
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Dec 2022, 15:30
Official
Good day, Louis L
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Dec 2022, 11:27Good day, Louis L
Thank you for your patience whilst this matter was being investigated.
The Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply29 Dec 2022, 11:27
Official
Good day, Louis L
Thank you for your patience whilst this matter was being investigated.
The Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox