Poor service

For a telecoms service provide they have terrible communications and service delivery. I already had an account with Vox and was considering cancelling since I was moving provinces and would be in a hotel for two months before having permanent residence. But I retracted my cancellation because I didn't wanna got through the hassle of a new service provider. Over a month in I am still without internet which desperately need, every agent I speak to keeps saying they have escalated the situation everyday.