Poor service experience

I have signed up with Vox Telecom on the 11 of October and cancelled my line with another provider, for Vox to connect me on the 1st of November. That did not happen as it was a holiday. I have been asking them to connect me for three days and nothing happened. I then cancelled the line bower they now queued me up to do this end of November. The new service provider is waiting for them to clear the fibre line to connect me but they can not until Vox release the line. I am now stuck with no internet for the past four days.