1 reviews | Active since Oct 2010
Poor service, entitlement attitude
The biggest oversight in my decision of moving to Vox, was not having read the reviews here about them. I have experienced all of what I have recently read.
The sales experience was good however once they got you signed there is no more care. There was no concern of whether the installation was successful and satisfactory. The technician left no details of what he had done. The response from the technical team essentially was "we don't care". In the few days when it did work there were 2 to 3 outages, ofcourse the blame was passed at OctoTel. Passing blame and avoiding accountability proved to be a Vox specialty. I regret betraying Telkom, better the devil you know. Vox telecom is no proudly South African company despite the politically correct marketing.
Good day Fadil,
Thank you very much for bringing this to our attention.
Please note we have received your complaint on our other Social media platforms and were unable to assist you as you have not provided your details as requested.
We are busy attending to your matter and will revert back to you soonest.
Regards,
Vox
Good day Fadil,
Thank you very much for bringing this to our attention.
Please note we have received your complaint on our other Social media platforms and were unable to assist you as you have not provided your details as requested.
We are busy attending to your matter and will revert back to you soonest.
Regards,
Vox
Thank you for bringing this to our attention Fadil. We are deeply sorry to loose you as a customer. If there is by any means possible we can please turn around the experience you have had, please give us that opportunity to do so.
Regards,
Vox.
Thank you for bringing this to our attention Fadil. We are deeply sorry to loose you as a customer. If there is by any means possible we can please turn around the experience you have had, please give us that opportunity to do so.
Regards,
Vox.
Good afternoon Filah,
As per the feedback we have received, our Retentions Department has been in contact with you and we can hereby confirm that all outstanding queries has been attended to on your account.
Please do not hesitate to contact us, should you have any other further queries or might need immediate assistance *** or email ***
Regards,
Vox
Good afternoon Filah,
As per the feedback we have received, our Retentions Department has been in contact with you and we can hereby confirm that all outstanding queries has been attended to on your account.
Please do not hesitate to contact us, should you have any other further queries or might need immediate assistance *** or email ***
Regards,
Vox
Hi Fadil, apologies for the auto- correction when we addressed you.
Regards,
Vox
Hi Fadil, apologies for the auto- correction when we addressed you.
Regards,
Vox
Good day Fadil,
As mentioned on your Social Media comment, our Retentions Department has been in contact with you on the 8th of November, where it has been confirmed with you telephonically that the services are to be cancelled the end of November.
Our Telco Department has also set the date for the link cancellation on the 30th of November, reason why you are still being billed for this month as well as the Set Up penalty fee for early cancellation. This has been discussed with you.
Regards,
Vox
Good day Fadil,
As mentioned on your Social Media comment, our Retentions Department has been in contact with you on the 8th of November, where it has been confirmed with you telephonically that the services are to be cancelled the end of November.
Our Telco Department has also set the date for the link cancellation on the 30th of November, reason why you are still being billed for this month as well as the Set Up penalty fee for early cancellation. This has been discussed with you.
Regards,
Vox