Hellopeter
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1 reviews | Active since Feb 2017

26 Feb 2022, 14:28

Poor service en feedback

I get 0 feedback on emails sent as well as their phone line for Fibre to Home dies down after a while. So I loose airtime and still without internet access.

0
Replies (4)
Vox Telecom
Vox Telecom's reply26 Feb 2022, 14:55
Official
Good day Zeldre W,  Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox

Best regards,

's update27 Feb 2022, 16:57
Reviewer Update
What absolutely PATHETIC SERVICE! So 9pm last night after a fiber had been off since Friday.... They phone me, wanting to discuss the issue.... 9pm on a Saturday evening!!! I ask phone me early morning, get call 9:51am,so excited thinking my line is going to get fixed. What a joke, only to logg a call to frogfoot (sister company) why not fix the issue immediately you guys communicate via what's app in any event. I ask box consultant to make it priority and follow up to see if the issue is fix! It is now 5pm and frogfoot and vox are so quiet I can hear crickets outside! Come on man! It's almost time for the debit orders to be taken,but poor service does not come as priority!
Vox Telecom
Vox Telecom's reply27 Feb 2022, 17:43
Official
Good day Zeldre W,

Thank you for your enquiry.

Kindly note that the request has been escalated and is being attended to.

Feedback will be provided.

Regards

Vox

Best regards,

Vox Telecom
Vox Telecom's reply04 Mar 2022, 09:16
Official
 Good day, Zeldre W
 
 Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on ***
or email ***                                                                                                                                                                                                                                                                                                                                                                                 Kind Regards,   
Vox                                                                                                                                                                                   Vox                                                                                                                                                                                                 

Best regards,