Poor service

I have app**** for the Fibre to home service on the 26th January 2020, the only thing that was done to date was to install on the small black box on the 10th of March in my house that is not even live. The technician that came here to install, he told me that there are 2 termination points outside my gate, one is live and the other one is not live but I was connected to the one that was not live. I have been calling them to assist me with the connection. The technician came back again and tell me that it still shows that I'm connected to the same distribution point and he will escalate it. I have been calling to make a follow up with no luck. I have turned away lot of service providers because I had already signed up to them. Right now I'm working from home and it so difficult without internet connection, I have already spent a lot on data.