Poor service

We've been in contact with a gentleman by the name of Nathan at Vox this morning.

The fibre has been off for the last two or so days.

A ticket was logged. It's been a back and forth calling and then we are told that all the technicians are suddenly all in George.

This, after we have been advised a technician would be sent out.

Suddenly all are in George.. It's amazing how not one is available in Port Elizabeth to service the area.

We had a family member call who worked in this industry and suddenly now there's a technician who is in PE in Newton just not answering her phone.. Wow!!!

It's Friday and the end of the day and people are to lazy to do what they are paid for.

People get paid to be on standby, especially technicians

There is no way that nobody is available or has been available.

It's Friday and the weekend is approaching which means time off so nobody feels like working.

Customer service has gone to the dogs.. Its about making the sales and forgetting after sales service.

It's sad that one has to be like a loafer for things you pay for.

It may not be Nathan's fault but as an agent one needs or put in extra effort to assist clients.