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Andries W

1 reviews | Active since Jan 2024

14 Feb 2025, 11:06

Poor service, dont answer the phone

Terrible service. Account was suspended, payment was made, week later still suspended. Queries logged, emailed, dont asnswer the phone.

0
Replies (3)
Vox Telecom
Vox Telecom's reply14 Feb 2025, 11:17
Official
Good day , Andries W
 
 Thank you for your review
 
 Kindly note that we have received confirmation that the services have been activated.

 Please note that the incorrect reference was used. Kindly use your account number for prompt allocation.
Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards
 Vox 
Vox Telecom
Vox Telecom's reply14 Feb 2025, 11:25
Official
Good day, Andries

 Thank you for your reply.

 Please note that the details of your complaint has been sent to the debtors for assistance. 

Regards 
Vox
Vox Telecom
Vox Telecom's reply18 Feb 2025, 10:24
Official
 Good day, Andries 

Thank you for your patience whilst this matter was being investigated. 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox