Poor service delivery with VOX

Really struggle with VOX, they take very long to attend to issues (latest was 5 days no wifi) and their call centre technicians give very little help with solving the issue (in this case a cable that was not properly inserted), this means you are forced to have an onsite technician for which they charge a hefty call out fee and labour charge, for being onsite for less than 30 minutes. Constant empty promises that you will be helped within a day and that you will definitely be called back, however you are always the one following up and calling them every time. Very very poor customer support.