Poor service delivery - Vox, Support team ***********.

From 16 March 2022 I phoned Vox every day to indicate my Wifi keeps dropping. No WiFi then Wi-Fi. We work from home and if is annoying if you are in a zoom call and Wi-Fi drops. Every day I speak to different supporters on the phone trying to resolve the problem, then some of them say it is the router that needs to be replaced then others are trying to change the settings on my the line. Most them are not helpful and saying they will log another ticket to investigate, if I phone again no ticket logged, then the one says they will send me a email and monitor the line and if there is a problem I must mail, I am still awaiting the mail. This is very poor service. Are Vox so big now that they care anymore on service delivery. This is your downfall Vox, poor service delivery. Then we phone again so that the person tells us that we need to pay call out fee for there poor service delivery if they come out to investigate. It is not my fault Vox line is poor and can not fix it thru the phone.

I will be changing to another service provider that cares for there clients.