Poor Service Delivery from VOX

I signed with VOX as I believed that they would provide a decent experience, with fast, reliable service. I was wrong. Here is the list of why I would not sign with VOX.

-They did not allow me to place the router where I wanted it to go despite the sales team assuring me that this would not be a problem. Just to be clear, I wanted it where my Telkom line terminated. The reason they gave for not doing it was because the team was only given 45 minutes to do the installation. It took over 2 hours to complete the installation as they wanted it done.

- I was not able to have the fiber run underground as per the sales team and literature described. Reason, see above!

- It took nearly 4 months from the time the installation started until I had fibre.

- The speed I pay for is nothing but a false promise. I have been trying to sort this out now for close to 2 months and have had nothing but a circular testing procedure with VOX blaming Microfibre and visa-versa. This week along on two occasions VOX has not done what they told me they were going to. The site meeting they initiated with MF did not materialize and I have had no feedback.

-Talking of feedback; it's poor, infrequent and not very informative. When it does happen, it does not tell me anything.

Think carefully before using VOX