Poor service delivery

Item: Vox Telecom
Rating: 1
Author: Sherwin P

Poor service delivery in the Greenstone area. Virtually daily outages with no notification to customers. Tickets closed without any contact from Vox regarding complaints.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

10 Nov 2023, 17:19

Good day SherwinThank you for your post.Kindly note that the details of your complaint has been sent to technical support team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox

Vox Telecom's reply10 Nov 2023, 17:19

Official

Vox Telecom's replyOfficial

15 Nov 2023, 08:05

Good day, Sherwin

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply15 Nov 2023, 08:05

Official