SB
Stephanus B
1 reviews | Active since Jun 2016
15 Sept 2022, 12:53
Poor service delivery and communications
Our fibre in the complex went live . Me and the house next to mine got our ONT installed the same time. I went with VOX they with Axxess. Guess who is still fighting to get his fibre up. Axxess got the router to the house next to mine , Im still waiting. VOX is telling me they await Evotel for handover , contacted Evotel they await VOX as the work order was completed. I will be cancelling both my lines as soon as the 12 months is up, Check your contract from VOX as it says month to month but if you cancel within 12 months you pay for it. Please choose another provider this is coming form someone who got multiple people on VOX
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Sept 2022, 13:30Good day, Steph**** B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Sept 2022, 13:30
Official
Good day, Steph**** B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
If cancelled prematurely, there will be penalty fees involved.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 Sept 2022, 08:33 Good day , Steph**** B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply22 Sept 2022, 08:33
Official
Good day , Steph**** B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox