TK
Theo K
1 reviews | Active since Jul 2013
10 Dec 2025, 17:56
Poor service delivery
I’ve been with Vox Telecom since late 2021, and right now I’m on the brink of cancelling everything. Three days without internet means no WhatsApp group with my kids while I’m at work, no TV (Smart TV), and my wife and I can’t work from home. My talk time is already 80 % used up, and I’ve been shuffled between five departments—Accounts, Technical, PMO, Retention—only to hear that my line was mistakenly cancelled and nobody knows how to fix it. Someone named Chelsea supposedly called me, but I never got anything and her line just rings to voicemail. I feel completely ********** and ready to walk away and throw the equipment out.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Dec 2025, 18:39Good day, Theo Kekana
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
The team will contact you directly to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
The team will contact you directly to assist.
Kind Regards,
Vox
Vox Telecom's reply10 Dec 2025, 18:39
Official
Good day, Theo Kekana
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
The team will contact you directly to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
The team will contact you directly to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Dec 2025, 11:31Good day, Theo Kekana
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2025, 11:31
Official
Good day, Theo Kekana
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox