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Louis H

1 reviews | Active since Apr 2023

16 Jul 2023, 12:35

POOR SERVICE DELIVERY

No internet since friday 14 July at 12:07 No incident logged with Frogfoot. Numerous complaints logged with Vox. Frogfoot is unaware of any outages in the Kempton Park area.

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Replies (2)
Vox Telecom
Vox Telecom's reply16 Jul 2023, 12:48
Official

Good day Louis Henderson 
Thank you for your post. 
Kindly note that the details of your complaint has been sent to FTTH Support team for assistance. 
We will contact you directly to assist with the complaint. 
Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply18 Jul 2023, 15:32
Official
Good day,  Louis
 
Thank you for your patience while this matter was being investigated.

 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox