POOR SERVICE DELIVERY

Last year I moved and requested my line to be moved to the new premises. I was told that I needed to apply for a new line and had to pay cancelation fees of R2737.00. A new line was installed at my new address at the end of September. I had to pay for the new line plus the subscription for the old line and the cancelation fees. It amounted to +_R5100.00. I then contacted them to make arrangements to pay the cancelation fees off and was given a payment plan of R636.00 over 4 months. I started paying this off at the end of October. In December my line was suspended even though I paid the subscription plus the agreed amount. I then was told that I had to get a new quote when I app**** for the new line (no one sent me a quote). After one week of calls and emails my internet was restored. At the end of December I received a statement with 2x cancelation fees of R2737.00 plus my subscription fees amounting to about R4100.00. I then sent them an email requesting a corrected statement and I just paid the subscription. My line was suspended on the 1st January and up until now after numerous calls, e-mails being told one thing from another every time I speak to a consultant. At first I was told the problem lies with Vumatel. They were sent out to my premises and when they got here I was told that there is nothing wrong with my line. Back to Vox I was given an invoice which needed to be paid within 72 hours else my services will be suspended (not sure how much more it can be suspended). Then I noticed that there was another line cancelation request done in December (I did not request this) and was at one stage told that the account is suspended due to nonpayment (not sure who I have been paying the last couple of months). Up until today 19th January I am no closer to sorting out this account as I do not get any replies on any of my emails when I call I am told that they are looking at it and will call me back. So far nothing. I even received a new router from them but my subscription is canceled due to nonpayment? Their service is very poor and it seems as if they do not know what is happening in their organization.