POOR SERVICE DELIVERY

Dear Vox Customer Service,I am writing to express my extreme frustration and disappointment that my service is still suspended despite repeatedly being assured by your technicians that the matter would be resolved.Every day, I receive calls from Vox technicians telling me that the issue will be fixed, yet nothing actually happens. I have now been given repeated promises and assurances, but my service remains completely unusable.This is becoming completely unacceptable. I have already made payment and have contacted Vox numerous times regarding the suspension. I should not have to keep calling and explaining the same issue every day, only to be given another promise that it will be resolved.I use this LTE service for work purposes, particularly because I travel extensively. Your continued failure to restore my service is now negatively affecting my ability to perform my work and is causing me unnecessary professional and financial difficulties.I am no longer interested in receiving another assurance that the matter "will be fixed." I require the service to actually be restored.Please escalate this matter to a senior manager or someone who has the authority and technical ability to resolve it immediately. I also require a clear explanation as to why my service remains suspended despite payment having been made.Please treat this as an urgent formal complaint and provide me with a definitive resolution rather than another promise.I have been extremely patient, but my patience has now run out.Regards,

Service still suspended I would like to cancel this service and I want all my money back. Since I have this vox service I have just had struggles after struggles.

Bull****, This is all you have been saying the entire week " The matter is escalated" you call me and give me lies telling me that you will call be back with feedback. Yesterday one of your technicians phoned me and told me no it will be on within the next 3 minutes and he will call back to follow up. they never followed up until I logged a ticked again this morning. Your bad service and lies are affecting my work because i need that simcard to provide feedback and reports at work.

Another day passes and yet my service is still not working. Im highly disappointed by vox and telkoms service. EVERYONE THAT SEES THIS POST, I PLEAD WITH YOU NEVER TO JOIN VOX I WILL BE MOVING TO ANOTHER SERVICE PROVIDER!!!!

Day 7 of continuous lies. Vox takes your money and does not provide you with service. All they say is that the matter is escalated but yet no solution. If you *********** people cannot fix the matter provide me with a new simcard

It is now Day 8 since my VOX service stopped working, and despite numerous calls and repeated assurances from your technicians and support staff, my service has still not been restored.What is even more unacceptable is that VOX has already taken my payment for a service that you are not providing. I am therefore paying for an internet/data service that I cannot use, while being forced to purchase additional mobile data out of my own pocket simply to have internet access.For the past eight days, I have repeatedly been told that the matter has been “escalated” and that technicians are “working on it.” These statements are no longer acceptable to me. I have heard the same promises repeatedly, yet there has been no resolution.I require VOX to provide me with:

1. A clear explanation as to why my service remains offline after eight days.
2. The actual status of the alleged escalation.
3. A realistic and confirmed timeframe for restoration of my service.
4. A pro-rata credit/refund for the period during which I have been paying for a service that has not been provided.
5. Consideration for the additional costs I have incurred purchasing mobile data because of VOX's failure to provide the service I have paid for.

Please understand that this is no longer simply a technical fault. It has become a service delivery and customer service issue. I have been without the service for eight days, I have continued paying for it, and I have had to incur additional expenses because VOX has failed to resolve the problem.I am extremely disappointed with the way this matter has been handled and with the repeated promises that have not resulted in any action.I expect this matter to be treated as a formal escalation and complaint, with a meaningful response and resolution rather than another generic assurance that someone is “working on it.”Day 8 without service. Payment taken. No service provided. Additional costs incurred by me. This is unacceptable.

Today is Day 9 without my service, and this situation has become completely unacceptable.Vox has taken my money, failed to provide the service I paid for, and has still not refunded my payment. To make matters worse, I am no longer even receiving calls or feedback from your technicians.For the first several days, I was repeatedly contacted and told that the matter had been escalated and that someone was working on it. Despite these promises, nothing was resolved. Now, on Day 9, I am not even receiving the courtesy of an update.I have been left without the service I paid for and have had to purchase additional data out of my own pocket simply to continue working. This is costing me additional money every day while Vox continues to retain my payment.I find this level of service absolutely unacceptable.At this stage, I require Vox to provide me with one of two immediate resolutions:1. Restore my service immediately and confirm that it is fully operational; OR2. Refund my money in full and compensate me for the period during which I have been without the service I paid for.I also expect Vox to address the additional costs I have incurred purchasing data because of your failure to provide the service.I am no longer willing to accept generic responses such as "the matter has been escalated" or "the technicians are working on it." I have heard this for nine days and have seen no result.If Vox is unable or unwilling to provide the service, then refund my money. If you intend to continue providing the service, then restore it immediately.Nine days is completely unreasonable.Please treat this as a formal complaint and final escalation. I require a substantive response explaining exactly what is happening with my service and my payment, together with a clear resolution.I have paid for a service that I am not receiving. I should not have to continue paying additional money simply to compensate for Vox's failure to deliver.Regards,