Poor service delivery

Item: Vox Telecom
Rating: 1
Author: Ryan E

I am absolutely disgusted with the service I have received from vox.My LTE line has been down for the past 4 days and not 1 agent can give me a stright answer as to why.when asking for a reference number they are unable to confirm it via email or sms my matter has been escalated a few times and all they can say is a agent will contact you soon

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

21 Jan 2024, 13:10

Good day Ryan EThank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox

Vox Telecom's reply21 Jan 2024, 13:10

Official

Vox Telecom's replyOfficial

25 Jan 2024, 08:39

Good day, Ryan E

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the support team has made contact and assisted with a Mtn LTE sim swap .

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply25 Jan 2024, 08:39

Official