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Odireleng R

1 reviews | Active since Jan 2023

24 Apr 2023, 12:15

Poor service delivery

Almost 6 weeks without connection now and my payments are up to date. Poor service delivery.

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Replies (3)
Vox Telecom
Vox Telecom's reply24 Apr 2023, 13:23
Official
Good day , Odireleng R

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply16 May 2023, 11:14
Official
Good day, Odireleng R
 
 Thank you for your patience whilst this matter was being investigated. 
As per Metrofibre the link is up,  you need to reboot your ONT.

 Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. 
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting. 

Regards 
Vox
Vox Telecom
Vox Telecom's reply18 May 2023, 10:31
Official
Good day , Odireleng R

Kindly note that we have received confirmation that the Support team did attempt to call you multiple times  to assist with troubleshooting.
Unfortunately we were unable to reach you , However, SMS and email notices were sent to advise that we have not been able to make contact to assist.

 Unfortunately the request had to be closed as we were unable to reach you.

 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox