VB
Veronique B
1 reviews | Active since Jul 2023
15 Jul 2025, 15:16
Poor Service
Hi
Our internet has been off since Saturday and today is Tuesday. I have followed up everyday because if I don't I don't get feedback. The query was lodged with Openserve and to date I have not received a call from Openserve. The only info I get from Vox is that they are waiting for feedback. That info is of no assistance. I do understand that Openserve have 5 days BUT to not communicate at all is of very poor service. I cannot image the stress should I have worked from home. Very poor service.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Jul 2025, 15:34Good day, Veronique
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Openserve for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Openserve for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2025, 15:34
Official
Good day, Veronique
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Openserve for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Openserve for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jul 2025, 09:27Good day, Veronique
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Jul 2025, 09:27
Official
Good day, Veronique
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox