Poor Service

This company is the worst when it comes to service. I cancelled my contract well in advance. And paid them on time. They promised to collect the router as but they didn't. They didn't even bother to notify me on why they couldn't collect the router. Their courier company didn't even call me. I had to sent many emails asking them on when are they coming to collect.

So I decided to call and only after many calls I finally I was answered. I was told to return the router myself at my own expense. So I decided to drive to their offices and return the router. After returning the router, I called them and asked them to update their records but they never did.

A week later I got an email with a billing of R2000 for the router. I emailed them and sent them the receipt that the router was returned. I even tried to call them to reverse the billing and charge a credit note but nothing was done.

When you call them they don't answer phones and when they do answer they transfer you to some random department. These people at these departments they pretend as if they can't hear you and bang the phone on your ears.

Yesterday they went ahead and debited my account, but there were no funds on the account. But now my account is in arears because of the unsuccessful debit. Now I am liable for Bank Charges.

As we speak the issue has not been resolved, the billing has not been reversed and I owe the Bank Charges.

Worst service ever.

Account number: ***