Poor service compounds. Others contemplating Vox to watch out!

Poor service continues.

Vuma advertise 2 days between order and Vumatel contacting you for installation. I was an existing customer, all paperwork in order immediately, but I waited about 10 days and lots of phone calls to be contacted.

Vuma guys installed CPE today, did a great job. But there's no router, that must still come from Vox. Yet I received a mail from VOX saying my installation is complete and billing has commenced. What the heck VOX?

I got another email saying the router is on it's way from JHB, so I'm expecting it next week. But the delivery info is outdated despite providing my current details. What more, Vuma called to arrange a suitable date and time. Vox will likely deliver the router to an address while I'm at work, rather then asking me where they should deliver it.

Their call centre is probably empty as it takes almost an hour to speak to someone, or it's full and they just have such a terrible service that they get millions of calls.

I WISH I never made the mistake of signing up with VOX. What a letdown thus far on an aspect of life where reliability is critical.