MX
Mxolisi X
1 reviews | Active since Jan 2024
09 Jan 2024, 09:35
Poor Service
The home installation of fibre was installed on the 10 December 2023, after about 3 months struggle to get it installed. Now since the home installation was done on the 10 December 2023, it’s been a back and forth with their customer service (both on their *** and WhatsApp) lines. Apparently it’s their PMO department that needs to activate my service to get it up and running.
I have never came across such poor or no service in my life before.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Jan 2024, 10:03Good day, Mxolisi X
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Jan 2024, 10:03
Official
Good day, Mxolisi X
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jan 2024, 10:47 Good day, Mxolisi X
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Jan 2024, 10:47
Official
Good day, Mxolisi X
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox