YD
Yaw D
1 reviews | Active since Apr 2023
08 Apr 2023, 12:18
Poor Service
I have not had internet connectivity since Wednesday. Logged a call, chased & chased, eventually you called. Your response… It’s Vodacom issue. Matter hasn’t been resolved & No follow-ups. I spend over R15k monthly between business & home. Your service is disgusting. I will terminate my both accounts, you useless lot.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Apr 2023, 12:53Good day, Yaw
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply08 Apr 2023, 12:53
Official
Good day, Yaw
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
YD
Yaw D's updateReviewer Update
09 Apr 2023, 16:25VOX Telecom when do intend fixing my internet connectivity. Your service is disgusting. You have consistently shifted your ****ty service to @Vodacom's fibre, which I think it’s your way of avoiding responsibility. Why am I the only struggling with connectivity in my estate? I’m not contracted to @Vodacom, but Vox. You are an incapable, inconsiderate & *********** bunch. Like I said yesterday in my post, I will move my business account as well. *******!
YD
Yaw D's update09 Apr 2023, 16:25
Reviewer Update
VOX Telecom when do intend fixing my internet connectivity. Your service is disgusting. You have consistently shifted your ****ty service to @Vodacom's fibre, which I think it’s your way of avoiding responsibility. Why am I the only struggling with connectivity in my estate? I’m not contracted to @Vodacom, but Vox. You are an incapable, inconsiderate & *********** bunch. Like I said yesterday in my post, I will move my business account as well. *******!
Vox Telecom's replyOfficial
14 Apr 2023, 14:32Good day, Yaw D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***.z
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***.z
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 14:32
Official
Good day, Yaw D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***.z
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***.z
Kind Regards,
Vox