LM
Louise M
1 reviews | Active since Jan 2012
24 Nov 2022, 08:28
Poor service!!!
I have been paying for a 20mbps line however after doing a speed test it revealed I am only getting a 9.5mbps line. I logged this with and a manager was supposed to phone me - I am still waiting. A technician was supposed to contact me to make an appointment - I am still waiting. Poor Service!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Nov 2022, 09:44Good day, Louise M
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 09:44
Official
Good day, Louise M
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Nov 2022, 13:45 Good day, Louise M
Thank you for your patience whilst this matter was being investigated.
The services was initially on the 10/10 and was migrated at no cost to 20/20, the Network Provided re provisioned the speeds , and is now testing correctly.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The services was initially on the 10/10 and was migrated at no cost to 20/20, the Network Provided re provisioned the speeds , and is now testing correctly.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2022, 13:45
Official
Good day, Louise M
Thank you for your patience whilst this matter was being investigated.
The services was initially on the 10/10 and was migrated at no cost to 20/20, the Network Provided re provisioned the speeds , and is now testing correctly.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The services was initially on the 10/10 and was migrated at no cost to 20/20, the Network Provided re provisioned the speeds , and is now testing correctly.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox