POOR SERVICE

Item: Vox Telecom
Rating: 1
Author: Ella S

I am so disappointed with Vox telecom service. Calling is a mission come to getting help it's a mountain climb. Have had a n issues for a 3 weeks now and still no help. when you call you are transferred to from pilar to post. But they so quick to install fiber and take money from us.

I wouldn't encourage anyone to take up any contract with them.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

12 Jul 2023, 13:07

Good day, Ella S

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply12 Jul 2023, 13:07

Official

Vox Telecom's replyOfficial

01 Aug 2023, 11:16

Good day, Ella

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the Octotel Fibre is working / Issue is with DSTV
Feedback was given accordingly.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox

Vox Telecom's reply01 Aug 2023, 11:16

Official