POOR SERVICE

I ordered a sim-only deal with them and on the day of delivery they sent me an email stating that I needed to have certain compatible routers with the MTN sim card so I called them immediately explaining the story and was advised that I should wait for the sim card to be delivered and once that is done I will be able to upgrade my plan to the sim and router rental plan anyway after numerous calls trying to get this sorted and being sent from pillar to post I asked for the manager and she eventually called me back and said this would be sorted they would cancel the sim only plan and reissue me with an invoice to include the router rental. Fast-forward the router got delivered Friday 20th August 2021 two weeks back and I checked the packaging and there was no sim card just a router so I called again to ask where the sim card was as I had only received the router and was advised that they would transfer the sim card onto the new contract and cancel the sim only contract. I went home that day plugged it in to see if everything is working perfectly fine and it was up until Wednesday 25th August 2021 woke up and my internet was not working and after numerous restarts eventually called the technical department and I was advised that my services were canceled and transferred to the person who canceled the services and her name is Lee-Ann deBeer who assured me that she would fix the situation and I made it clear to her that I need my services up and running before 8:30 that day or 9:00 for the latest and that she would call me back. Fast forward she never called me back, my services weren't reinstated till this day yet they sending me invoices and billing me for a month in advance which is ridiculous. As I am writing this review now my services have not been fixed and I called on Tuesday requesting that they cancel them as they are useless, again I spoke to Lee-Ann who promised to cancel the services and get someone out to pick up the rental router and that she would call me back once this is all done. It has not been done Lee-Anne has not called me back and Vox Telecom by far has the worst customer service they lie, cheat and give you a run-around. I urge everyone to please not use Vox Telecom as they are useless. If you need an internet connection please find it somewhere else.