EC
Eben C
1 reviews | Active since Aug 2020
13 Jan 2023, 16:14
Poor Service but fast to take money from you
Good day Vox
Please can someone, anyone respond.
The end of the month is fast approaching, and again, I am going to be debited for an UPS of which I do not have.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jan 2023, 16:42Good day Eben C
Thank you for your enquiry.
Kindly note that we have added the above to your escalation. .
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply13 Jan 2023, 16:42
Official
Good day Eben C
Thank you for your enquiry.
Kindly note that we have added the above to your escalation. .
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
EC
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Eben C's updateReviewer Update
18 Jan 2023, 12:06Seriously VOX, your service is totally pathetic.
I accepted the Quotation online. I then spoke to Quintin Janse van Rensburg and he advised that I shop to accept the UPS from the delivery guys, as he is assisting me with an Inverter and a UPS. Remember this was late December 2022. I sent multiple messages for cancellation and no one responded from VOX. All I get from VOX is that I must accept the Mandate and I already paid for the UPS in December.
After many emails and complaints, I finally get a call from a consultant for cancellation on the 17 January 2023, on the 18 January 2023 I get cent an Invoice for R7000 cancellation of the UPS- over 24 months the total of the UPS is R7000.
Is Vox now telling me that the Cancellation amounts to the price of the UPS and I don't have the UPS?
I know I accepted the Quote, but is there no COOLOING OFF PERIOD FOR CUSTOMERS, or a reasonable cancellation price.
If not I am willing to pay for the UPS in cash only after I get the UPS.
After holding on for 56minutes. I eventually spoke to Leanne in the Cancelation department and she said that she cant help and can put me through to the agent who logged the cancelation. She made me hold on the line, then dropped the call after promising that she will send an email to the agent and to her manager.
I accepted the Quotation online. I then spoke to Quintin Janse van Rensburg and he advised that I shop to accept the UPS from the delivery guys, as he is assisting me with an Inverter and a UPS. Remember this was late December 2022. I sent multiple messages for cancellation and no one responded from VOX. All I get from VOX is that I must accept the Mandate and I already paid for the UPS in December.
After many emails and complaints, I finally get a call from a consultant for cancellation on the 17 January 2023, on the 18 January 2023 I get cent an Invoice for R7000 cancellation of the UPS- over 24 months the total of the UPS is R7000.
Is Vox now telling me that the Cancellation amounts to the price of the UPS and I don't have the UPS?
I know I accepted the Quote, but is there no COOLOING OFF PERIOD FOR CUSTOMERS, or a reasonable cancellation price.
If not I am willing to pay for the UPS in cash only after I get the UPS.
After holding on for 56minutes. I eventually spoke to Leanne in the Cancelation department and she said that she cant help and can put me through to the agent who logged the cancelation. She made me hold on the line, then dropped the call after promising that she will send an email to the agent and to her manager.
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EC
Eben C's update18 Jan 2023, 12:06
Reviewer Update
Seriously VOX, your service is totally pathetic.
I accepted the Quotation online. I then spoke to Quintin Janse van Rensburg and he advised that I shop to accept the UPS from the delivery guys, as he is assisting me with an Inverter and a UPS. Remember this was late December 2022. I sent multiple messages for cancellation and no one responded from VOX. All I get from VOX is that I must accept the Mandate and I already paid for the UPS in December.
After many emails and complaints, I finally get a call from a consultant for cancellation on the 17 January 2023, on the 18 January 2023 I get cent an Invoice for R7000 cancellation of the UPS- over 24 months the total of the UPS is R7000.
Is Vox now telling me that the Cancellation amounts to the price of the UPS and I don't have the UPS?
I know I accepted the Quote, but is there no COOLOING OFF PERIOD FOR CUSTOMERS, or a reasonable cancellation price.
If not I am willing to pay for the UPS in cash only after I get the UPS.
After holding on for 56minutes. I eventually spoke to Leanne in the Cancelation department and she said that she cant help and can put me through to the agent who logged the cancelation. She made me hold on the line, then dropped the call after promising that she will send an email to the agent and to her manager.
I accepted the Quotation online. I then spoke to Quintin Janse van Rensburg and he advised that I shop to accept the UPS from the delivery guys, as he is assisting me with an Inverter and a UPS. Remember this was late December 2022. I sent multiple messages for cancellation and no one responded from VOX. All I get from VOX is that I must accept the Mandate and I already paid for the UPS in December.
After many emails and complaints, I finally get a call from a consultant for cancellation on the 17 January 2023, on the 18 January 2023 I get cent an Invoice for R7000 cancellation of the UPS- over 24 months the total of the UPS is R7000.
Is Vox now telling me that the Cancellation amounts to the price of the UPS and I don't have the UPS?
I know I accepted the Quote, but is there no COOLOING OFF PERIOD FOR CUSTOMERS, or a reasonable cancellation price.
If not I am willing to pay for the UPS in cash only after I get the UPS.
After holding on for 56minutes. I eventually spoke to Leanne in the Cancelation department and she said that she cant help and can put me through to the agent who logged the cancelation. She made me hold on the line, then dropped the call after promising that she will send an email to the agent and to her manager.
image.png 63.33 KB