Poor Service

Ordered my fibre swop over from Vodacom to Vox on same Fibre supplier Frogfoot on 11 Jan. I was assured it would be seamless on 1 Feb. I called Vox on Morning of 1 Feb they told me I had to wait for (I can’t recall what they said now) and then my Router would be sent to me. Whole day nothing. I called again on the afternoon and asked for escalations then I received a notification saying my router was released and Skynet would deliver the following day before 17:00. It’s now the 4th and nothing. VOX call center is useless as they seldom answer and when they do they call stores or skynet to follow up and the call drops and I start the whole process all over again. It is ridiculous. I regret moving to VOX