NT
Nqobani T
1 reviews | Active since Jun 2018
20 Sept 2022, 18:21
Poor service
I am a new client with a router l can not install,still waiting for a technician and we are on day 2 and billing commenced. Please review your SOP regarding this!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
20 Sept 2022, 18:49Good day Nqobani T, Thank you for your enquiry. Kindly note that we have escalated your query to our On-site Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply20 Sept 2022, 18:49
Official
Good day Nqobani T, Thank you for your enquiry. Kindly note that we have escalated your query to our On-site Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
23 Sept 2022, 13:53Good day Nqobani T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The billing commences on the date of activation of the line. Vox also sends out communication to inform its customers that the hardware has been shipped and the turnaround time for delivery, as well as notices on the commencement of the billing.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The billing commences on the date of activation of the line. Vox also sends out communication to inform its customers that the hardware has been shipped and the turnaround time for delivery, as well as notices on the commencement of the billing.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Sept 2022, 13:53
Official
Good day Nqobani T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The billing commences on the date of activation of the line. Vox also sends out communication to inform its customers that the hardware has been shipped and the turnaround time for delivery, as well as notices on the commencement of the billing.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The billing commences on the date of activation of the line. Vox also sends out communication to inform its customers that the hardware has been shipped and the turnaround time for delivery, as well as notices on the commencement of the billing.
However, in this instance, the self-installation could not be completed and therefore an on-site installation was required.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox