EW
Erna W
1 reviews | Active since Aug 2012
23 May 2023, 11:19
Poor service
I have now been struggling for almost two weeks to get my new connection up and running. Every time you phone you have to repeat your story again and again. Requests for escalation is ignored and no feedback is give
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 May 2023, 12:41Good day, Erna
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 May 2023, 12:41
Official
Good day, Erna
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 May 2023, 14:16Good day Erna
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 May 2023, 14:16
Official
Good day Erna
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation ONT installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox