Poor Service

Vox do not know what customer care IS!!!

I have cancel my service with them 1/10/2022 it is the 18th of November 2022 and still I can not connect with my new service provider because they do not want to release the line or they are not capable or trained to know how to do this.

We are a Place that are doing a service for elderly, we can not contact the children the hospitals or Anny other service providers for that matter.

What do I need to do to get service?

As discussed telephonically the Serial ***3AE813DA6 is active with another ISP which is said to be VOX, in order for us to activate the service the line needs to be released on the active ISP's end. When we trying to place the order on our end we get the below error;

"There is an existing service at this address which is set to terminate on 2022-11-30."