Poor Service

I have struggled now two days just to get my fiber connected. Yesterday (14 September 2026) I spoke for all most 20 minutes with a technician that could not assist me. After multiple tickets on the Vox customer service, my problem remains unresolved today I requested an onsite technician to assist me, but I still received a phone call. This is extremely frustrated as a new client with vox. At 13:54 pm on the 15th of September 2026 I again logged a ticket. How many tickets should I log before the matter is resolved, especially since the billing has commenced.