Poor service

What a bad service I've had from Vox. App**** to have fibre from beginning February. Courier delivered my router, I then spent days send emails and Whatsapp messages for them to provide a fibre box. This was only provided on the 29th of Feb and my line was only activated on the 2nd of March. I was billed for Feb even though they provided NO service. I was told that the invoice for Feb will be cleared as soon as my line has been activated. Until today this has not happened, instead on the 8th my account was suspended - 6 DAYS after installation/activation. I've been querying this, one person said my query is waiting for management approval this as Monday the 8th, the I contacted them again th Tuesday and I was assisted by Aviwe from accounts who also said my query is waiting for management approval which will take 7 days and that even after my Feb bill has been cleared my line will not be reconnected, I need to make a payment as I have not made any payment ever since.....what is ever since if I've only had this service for 6 days before it was suspended???????? Aviwe also confirmed that if a payment is made my query will now all of a sudden be escalated with urgency. Why is vox not escalating with urgency the clearing of my Feb bill so that my account is not in arrears?????? I need a manager to please call me and explain this poor service that they've provided me with from days one