POOR SERVICE

I tried to downgrade my package and got stuck on the payment screen that required debit or credit card info whilst my current contract for last 2 years plus is cash in advance payment. I was met with a mixture of incompetence and unwillingness to assist and trying to defend the position with non-logical arguments. For what it is worth this is my ticket number TICKET VOX***9. To make it even worse, VOX in my area was down for 48 hours since Sunday and is sporadically down. They not consistently reliable and the arrogance to try and resolve my issue is driving me to a new ISP.