Poor service

To say I am frustrated is an understatement. For at least the last 6 months I would say I call Vox roughly every 2 weeks with drops in my connection. Despite calls every 2 weeks nothing seems to get done to resolve the issue once and for all. Every time this happens I escalate to the management team and some of them are great ... helpful understanding and resolve this quickly however some have no interest, argue and then say it could take 72 hours!!!! Just this week I have had connection issues on the 13th, 14th, 15th and now on the 16th connectivity has dropped completely and once again I am told I need to wait 72 hours. To pay R900 per month when you rarely, have a full month of connectivity is crazy!