Poor Service at Vox
3 Days Ago our Speed was Showing as 6 & 8. I called Vox. They tested and it Showed under 10 Megs. They Did a Update on our Router and it Stopped Working. Yesrday I was not at Home. I called them this morning. It's now 14:30 and Nobody has Arrived to Assist. Extremely Disappointed.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
11 Jun 2026, 14:45Good day, Wayne
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Jun 2026, 14:45
Official
Good day, Wayne
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
's updateReviewer Update
11 Jun 2026, 16:02Absolutely Useless Service Provider. Requested Assistant this Morning. Just Received a Call at 16:00 that they Leaving Randburg to come to Lenasia to Assist folks. Please. Do not Use Vox. Absolutely Useless Service. We Will be Changing Service Providers Soon.
's update11 Jun 2026, 16:02
Reviewer Update
Absolutely Useless Service Provider. Requested Assistant this Morning. Just Received a Call at 16:00 that they Leaving Randburg to come to Lenasia to Assist folks. Please. Do not Use Vox. Absolutely Useless Service. We Will be Changing Service Providers Soon.
's updateReviewer Update
13 Jun 2026, 12:46Yesterday. The Technician replaced my Router. I'm now on a 2gh Connection. Extremely Slow. Does not work in the House Unless you next to the Router. Jesus. Paying R800 for Bad Service is unfair. Today I tried to use my LTE Rooter as a Extender. Requested Assistant from Vox. Only Jesus will know when or if Vox will Attend. Extremely Disappointed in Vox.
's update13 Jun 2026, 12:46
Reviewer Update
Yesterday. The Technician replaced my Router. I'm now on a 2gh Connection. Extremely Slow. Does not work in the House Unless you next to the Router. Jesus. Paying R800 for Bad Service is unfair. Today I tried to use my LTE Rooter as a Extender. Requested Assistant from Vox. Only Jesus will know when or if Vox will Attend. Extremely Disappointed in Vox.
Vox Telecom's replyOfficial
13 Jun 2026, 13:21Good day, Wayne
Thank you for your review.
We have requested one of our techical support agents to contact you and assist
Kind Regards,
Vox
Thank you for your review.
We have requested one of our techical support agents to contact you and assist
Kind Regards,
Vox
Vox Telecom's reply13 Jun 2026, 13:21
Official
Good day, Wayne
Thank you for your review.
We have requested one of our techical support agents to contact you and assist
Kind Regards,
Vox
Thank you for your review.
We have requested one of our techical support agents to contact you and assist
Kind Regards,
Vox
's updateReviewer Update
13 Jun 2026, 13:50Still waiting for Assistance.
Our Internet was Down / Unstable since Monday 08th June 2026.
No Compensation was received from Vox as I had to use my Data from Vodacom. Vox sends out Incompatent technicians. Still Waiting. For Vox. Wow, worst Service Provider
Our Internet was Down / Unstable since Monday 08th June 2026.
No Compensation was received from Vox as I had to use my Data from Vodacom. Vox sends out Incompatent technicians. Still Waiting. For Vox. Wow, worst Service Provider
's update13 Jun 2026, 13:50
Reviewer Update
Still waiting for Assistance.
Our Internet was Down / Unstable since Monday 08th June 2026.
No Compensation was received from Vox as I had to use my Data from Vodacom. Vox sends out Incompatent technicians. Still Waiting. For Vox. Wow, worst Service Provider
Our Internet was Down / Unstable since Monday 08th June 2026.
No Compensation was received from Vox as I had to use my Data from Vodacom. Vox sends out Incompatent technicians. Still Waiting. For Vox. Wow, worst Service Provider
Vox Telecom's replyOfficial
13 Jun 2026, 13:54Hi Good day, Wayne,
An agent should be in contact with you to assist.
Thank you
An agent should be in contact with you to assist.
Thank you
Vox Telecom's reply13 Jun 2026, 13:54
Official
Hi Good day, Wayne,
An agent should be in contact with you to assist.
Thank you
An agent should be in contact with you to assist.
Thank you
Vox Telecom's replyOfficial
17 Jun 2026, 13:49Good day, Wayne,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Jun 2026, 13:49
Official
Good day, Wayne,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox